Robotic Process Automation for Back-Office Operations

Identification and automation of repetitive, rules-based business processes using RPA — freeing staff from manual tasks and reducing errors while maintaining compliance and audit trails.

PRACTICE

Digital Service Operations & AIOps

CLIENT PROFILE

Federal administrative or finance organization with high-volume, rules-based processes that are currently performed manually — such as data entry, report generation, and compliance checking

Challenge

Staff spending significant time on repetitive data entry and cross-system transfers
Manual processes prone to human error with limited auditability
Growing workload without proportional staff increases

Approach

Identify and prioritize automation candidates based on volume, complexity, and ROI potential
Design and develop RPA bots with error handling, logging, and exception management
Implement orchestration for scheduling, monitoring, and managing bot execution
Establish governance framework for bot lifecycle management and change control

Typical Outcomes

Hours of manual effort per week redirected to higher-value activities
Reduced error rates in automated processes with complete audit trails
Scalable automation framework enabling rapid addition of new processes

Procurement Paths

GSA MAS for RPA development and implementation services
NASA SEWP V for automation platform licensing

Partner Technology Examples

ServiceNow
Microsoft (Power Automate)
Elastic

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